Capgemini Service Desk Engineer Jobs | Job4it

Capgemini Service Desk Engineer Jobs

Capgemini Service Desk Engineer Jobs – A notification has announced by Capgemini for the recruitment for Service Desk Engineer . The student from various graduates can apply for the Capgemini Service Desk Engineer Jobs . To know more details , candidates can read below.

Capgemini Service Desk Engineer Jobs

POST NAMEService Desk Engineer
Salary 6 LPA

Capgemini Service Desk Engineer Jobs

Job Description:

Disclaimer: We can not guarantee that the information on this page
is 100% correct (We only post the expected batches and salary)

  • We are looking for self-motivated individual with experience in voice-based process providing Help-desk Support (IT)
  • The ideal candidate should have good knowledge of technical helpdesk support functions with a minimum 2+ year of experience
  • Preferred qualification is B.Tech/BCA/Diploma in IT field
  • Should be open to a 24*7 work environment, Rotational shift with rotational weekoff
  • Should be available to work on Indian Holidays
  • Should be good in taking initiatives and responsible enough to handle pressure
  • Must have a good understanding of handling Service desk issues
  • Should possess excellent verbal & written communication, presentation skills, inter-personal skills
  • Experience in similar help-desk profile which involves Incident Management & technical troubleshooting in Retail domain
  • Handle Incoming Calls and perform troubleshooting over call as per Knowledge Articles available and provide first time fix over calls
  • Handling Trouble Tickets in the form of Chat/Service Requests/Emails
  • Maximize customer satisfaction through effective solutions delivery
  • To maintain a high degree of customer service for all support queries and adhere to all service management principles.

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