Salesforce Recruitment 2023 | Techforce Analyst Intern | Apply Now!

Salesforce Recruitment 2023 | Techforce Analyst Intern | Apply Now!
Salesforce has announced a job notification for the post of Techforce Analyst Intern. A student from various disciplines can apply for Salesforce Recruitment 2023. Interested and eligible candidates can read more details below..

Salesforce Recruitment 2023:

Company NameSalesforce
Post NameTechforce Analyst Intern
Experience0-2 yr
Job LocationHyderabad/Bangalore

Job Description:

Salesforce is hiring candidates for the post of Techforce Analyst Intern.

Job Responsibilities:

  • Respond promptly to escalations for technical support.
  • Provide technical support through Phone, chat and other available channels.
  • Installs, configures and troubleshoots hardware including: laptops, workstations,
    printers, phones, video conference units and mobile devices.
  • WAN/LAN troubleshooting and TCP/IP connectivity issues across a variety of
    technologies (LAN/ Broadband/Wireless)
  • Support Security Standards (anti-virus/anti-spam/firewall/patching)
  • Work with Help desk, Provisioning, Infrastructure Operations, Systems Engineering, IT
    NOC, Security and other teams to identify and resolve escalations and outages
  • Create and maintain user accounts, passwords, data integrity, system access &
  • Document case status and provides updates to management and end-users
  • Develop, document, and maintain standard operating procedures, best practices and customer service guidelines
  • Own IT projects and drive project deliverables for the team
  • Handling of Assets including desktop movements/deployments
  • Participate in interviewing, training and mentoring junior team members
  • Drive quality and adherence to best practices within the team, including delega ing low complexity work to the Helpdesk

Eligibility Criteria:

  • BCA/ BSC Degree from any stream
  • Excellent verbal and written technical documentation skills

Preferred skill:

  • Excellent verbal written communication skills
  • Good communication and co-ordination skills
  • Strong team player with service-oriented attitude and customer focus
  • Strong research and problem solving abilities are required
  • Current knowledge of PC, Mac and mobile devices (iPhone/iPad, etc.),
    hardware/software and general technology trends
  • Must be a go-getter and Salesforce .com enthusiast who thrives on working in fast-paced environment

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