
Salesforce Recruitment 2023:
Company Name | Salesforce |
Post Name | Techforce Analyst Intern |
Salary | 50K/Month |
Experience | 0-2 yr |
Job Location | Hyderabad/Bangalore |
Batch | 2023/2022/2020 |
Job Description:
Salesforce is hiring candidates for the post of Techforce Analyst Intern.
Job Responsibilities:
- Respond promptly to escalations for technical support.
- Provide technical support through Phone, chat and other available channels.
- Installs, configures and troubleshoots hardware including: laptops, workstations,
printers, phones, video conference units and mobile devices. - WAN/LAN troubleshooting and TCP/IP connectivity issues across a variety of
technologies (LAN/ Broadband/Wireless) - Support Security Standards (anti-virus/anti-spam/firewall/patching)
- Work with Help desk, Provisioning, Infrastructure Operations, Systems Engineering, IT
NOC, Security and other teams to identify and resolve escalations and outages - Create and maintain user accounts, passwords, data integrity, system access &
security - Document case status and provides updates to management and end-users
- Develop, document, and maintain standard operating procedures, best practices and customer service guidelines
- Own IT projects and drive project deliverables for the team
- Handling of Assets including desktop movements/deployments
- Participate in interviewing, training and mentoring junior team members
- Drive quality and adherence to best practices within the team, including delega ing low complexity work to the Helpdesk
Eligibility Criteria:
- BCA/ BSC Degree from any stream
- Excellent verbal and written technical documentation skills
Preferred skill:
- Excellent verbal written communication skills
- Good communication and co-ordination skills
- Strong team player with service-oriented attitude and customer focus
- Strong research and problem solving abilities are required
- Current knowledge of PC, Mac and mobile devices (iPhone/iPad, etc.),
hardware/software and general technology trends - Must be a go-getter and Salesforce .com enthusiast who thrives on working in fast-paced environment