Salesforce Recruitment 2023 | Techforce Analyst Intern | Apply Now!

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Salesforce Recruitment 2023:

Salesforce is hiring candidates for the post of Techforce Analyst Intern.

Respond promptly to escalations for technical support.
Provide technical support through Phone, chat and other available channels.
Installs, configures and troubleshoots hardware including: laptops, workstations,
printers, phones, video conference units and mobile devices.
WAN/LAN troubleshooting and TCP/IP connectivity issues across a variety of
technologies (LAN/ Broadband/Wireless)
Support Security Standards (anti-virus/anti-spam/firewall/patching)
Work with Help desk, Provisioning, Infrastructure Operations, Systems Engineering, IT
NOC, Security and other teams to identify and resolve escalations and outages
Create and maintain user accounts, passwords, data integrity, system access &
security
Document case status and provides updates to management and end-users
Develop, document, and maintain standard operating procedures, best practices and customer service guidelines
Own IT projects and drive project deliverables for the team
Handling of Assets including desktop movements/deployments
Participate in interviewing, training and mentoring junior team members
Drive quality and adherence to best practices within the team, including delega ing low complexity work to the Helpdesk

Excellent verbal written communication skills
Good communication and co-ordination skills
Strong team player with service-oriented attitude and customer focus
Strong research and problem solving abilities are required
Current knowledge of PC, Mac and mobile devices (iPhone/iPad, etc.),
hardware/software and general technology trends
Must be a go-getter and Salesforce .com enthusiast who thrives on working in fast-paced environment